Privacy Policy
At ERPShop.in, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, and protect your information when you use our website and services.
1. Information We Collect
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Personal Information: Name, email address, phone number, billing details.
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Technical Information: IP address, browser type, device info, and access logs.
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Usage Data: Information on how you interact with our website and services.
2. How We Use Your Information
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To provide and maintain our services.
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To process transactions and send invoices.
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To respond to your queries and support requests.
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To improve our offerings and website functionality.
3. Data Sharing
We do not sell or share your personal information with third parties except:
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Payment gateways (e.g., Razorpay) for transaction processing.
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Law enforcement or regulatory authorities, if required by law.
4. Cookies
We use cookies to enhance your user experience and analyze site traffic.
5. Data Security
We implement industry-standard security measures to protect your data from unauthorized access.
6. Your Rights
You may:
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Access your data.
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Request corrections.
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Request deletion, subject to legal limitations.
7. Contact Us
For any privacy-related concerns, email us at support@erpshop.in
Terms & Conditions
Welcome to ERPShop.in. By accessing or using our website and services, you agree to be bound by the following terms and conditions.
1. Services Offered
ERPShop.in provides software tools, digital services, and ERP-related products for businesses.
2. Account Responsibility
You are responsible for maintaining the confidentiality of your account credentials. ERPShop.in is not liable for unauthorized account access.
3. Payments
All transactions must be completed using secure payment gateways. Prices are inclusive/exclusive of applicable taxes, as indicated.
4. License
Upon payment, you receive a non-transferable, limited license to use our services and software under agreed conditions.
5. Restrictions
You agree not to:
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Use our platform for illegal purposes.
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Reverse engineer or redistribute our software.
6. Limitation of Liability
ERPShop.in is not liable for any direct, indirect, or consequential damages arising from the use or inability to use our services.
7. Changes to Terms
We may update these terms without prior notice. Continued use implies acceptance of the revised terms.
8. Contact Us
Email us at support@erpshop.in for any queries.
Cancellation and Refund Policy
We aim to ensure customer satisfaction. Please review our policy below:
1. Cancellation Policy
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Orders for digital services can be cancelled within 24 hours of payment if no work has commenced.
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Cancellation requests must be sent to support@erpshop.in with your order details.
2. Refund Eligibility
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Full refunds are issued for valid cancellations made within the above window.
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No refunds will be provided for:
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Services already rendered.
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Customized or personalized software.
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3. Refund Timeline
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Approved refunds will be processed within 7–10 business days to the original payment method.
4. Dispute Resolution
For any concerns, please contact us directly before raising a chargeback or dispute with the bank.
Shipping and Delivery Policy
ERPShop.in primarily delivers digital products and services, not physical goods. However, if any physical product is delivered, the following applies:
1. Digital Delivery
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Upon successful payment, license keys or access credentials will be sent via email within 24–48 hours.
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You may receive additional onboarding instructions or documentation electronically.
2. Physical Delivery (if applicable)
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Items (like dongles or hardware) will be shipped via reputed courier services.
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Estimated delivery: 5–7 business days within India.
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Tracking details will be shared via email/SMS.
3. Delivery Issues
If you do not receive your digital product within the stated time, contact us at support@erpshop.in with your order ID.